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FAQ ID Description
FA158624Does APC offer a padlock door handle for the NetShelter SX cabinets?
Issue: Customer would like to replace our NetShelter keyed door handle with a padlock accessible door handle. Product Line:  NetShelter SX Environment:...
FA231810What is the minimum required wiring section on Power connections for Altistart 22 Soft Starter range.
Refer to attached document for the minimum required wiring section on Power connections for Altistart 22 Soft Starter range.
FA231819What is the replacement part number of TwinLine TLD13x Servo Drive.
It is possible to replace TwinLineTLD13x Servo Drive by Lexium 32 Servo Drive but you must replace the motor too. Refer to Migration file in attachment. ...
FA231396UPS Network Management Card 2 Firmware Application Compatibility for Smart-UPS Online (SRT) Models
Issue Which UPS Network Management Card 2 (NMC2) firmware applications work with my SRT model UPS? Users experiencing NMC2->UPS communication problems,...
FA231439What type of information is provided in an SNMP trap from StruxureWare Data Center Expert?
Issue: What type of information is provided in an SNMP trap from StruxureWare Data Center Expert? Product Line: StruxureWare Central / Data...
FA230404Is it possible to use 2 number of iOF auxiliary switch (A9A26924) with iC60N (3 Pole 4 Amp) MCB.
Yes, it is possible the addition of 2 no. of iOF auxiliary switch (A9A26924) on the left side of iC60 MCB. Please refer the attached instruction...
FA229008How can I tell the version of Botzware on my NetBotz version 3 appliance?
Issue: Determining the version of Botzware on a version 3 NetBotz appliance. Product Line: NetBotz Environment: NetBotz version 3 Cause:...
FA228747After moving Active Directory user or group, users can not log into StruxureWare Data Center Expert.
Issue: Moved group or user loses access to StruxureWare Data Center Expert (DCE) Product Line: InfraStruxure Central StruxureWare Data Center...
FA156800Why does a Smart-UPS turn off when a standard serial cable is attached?
Issue: Why does a Smart-UPS turn off when a  standard serial cable is attached? Product Line: Smart-UPS Environment: All SU, SUA, SURT, and SUM ...
FA226483KVM1116P, KVM2116P, and KVM2132P KVM Switches using standalone WinClient and Java Client - Compatibility/Video Issue
Issue When using the WinClient or Java Client with my KVM1116P, KVM2116P or KVM2132P IP KVM Switch, why is my video distorted (as seen below)? Product...

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