New Delhi: May 25, 2018
: — In line with its priority to put digitisation at the forefront to give its customers the advantage of operating in a digital economy, Schneider Electric, the leader in the digital transformation of energy management and automation, today announced the global availability of mySchneider, a 24/7 self-service customer service mobile app for Android and iOS devices.
Building on the success of the previous versions, the mySchneider app brings Schneider Electric customers a completely new interface with more functionality to improve the user experience. Among the updates to this robust tool for Schneider Electric customers, is the new Tailored Services facility, which allows users to customise information and has options to better fit their specific job needs. In addition, the newly added ‘product recommendation’ and ‘recently viewed’ features can save time by offering in-app search term suggestions.
Talking about the new version Bidisha Nagaraj, Chief Marketing Officer, Schneider Electric India, said
: We are taking constant feedback from our valuable customers and sales team. Basis that feedback, we strive to innovate and add functionalities that address their needs to deliver best-in class mobile experience through mySchneider app. We’re excited to introduce the redesigned my Schneider app with an improved product experience. This will bring our full catalogue to users with features including, enhanced search, recommendations and technical documentation to help our customers find information quicker, engage with support and increase efficiency for their business.”
The latest features join the popular 24/7 self-service options currently available on the app, including the ability to search for products by name or reference number, receive product information by scanning QR codes, and retrieve technical documents via an updated catalog online and offline. Direct contact with Schneider Electric experts is available in the mySchneider app either by a live chat session, via one-tap connection, or by using the convenient ‘guided call’ menu option. Users can also submit new cases or queries through an in-app form in less time-sensitive instances.
Today, users can see all technical product information on a single screen, and this now includes direct access to Green Premium eco-label from the same product query to identify all environmental product specifications: RoHS compliance and REACh declarations are shown as well as Product Environmental Profile and End-of-Life instructions.
Registered users of mySchneider app have access to additional features, such as real-time notifications, myCorner for managing preferences, order tracking, and product pricing and availability.
In 2016, Schneider Electric introduced its first version of the mySchneider app. Offering 24/7 self-service and one-tap access to local experts, the app was instantly adopted by electrical industry professionals around the world. In light of the app’s growing popularity, Schneider Electric compiled customer comments and feedback and used them to create new features and functionalities.
Along with the newly added features and an update to the user interface, more upgrades are planned, including easy-to-use video chat and availability in more languages. The app is currently available in 30 languages, all offering the full range of features.
For more information about the mySchneider app, visit schneider-electric.com/myschneider-app
About Schneider Electric
Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries.
With global presence in over 100 countries, Schneider is the undisputable leader in Power Management – Medium Voltage, Low Voltage and Secure Power, and in Automation Systems. We provide integrated efficiency solutions, combining energy, automation and software.
In our global Ecosystem, we collaborate with the largest Partner, Integrator and Developer Community on our Open Platform to deliver real-time control and operational efficiency.
We believe that great people and partners make Schneider a great company and that our commitment to Innovation, Diversity and Sustainability ensures that Life Is On everywhere, for everyone and at every moment.