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Why doesn't my Biometric Switch run on my Windows 7 64-bit OS?

Published date: 31 July 2019

Issue:
Unable to use a Harmony XB5S Biometric Switch on Windows 64-OS.

Product Line:
Harmony XB5S, Mageils iPC (64-bit OS), Vijeo Designer Runtime (all versions)

Resolution:
Depending on your Windows User Account Control (UAC) settings, you may need to run Vijeo Designer Runtime as Administrator before the Biometric switch will initialize properly.

To do so, right click on the Vijeo Designer Runtime Icon and select "Run as Administrator".

Alternatively, enable the "Run as Administrator" in Compatibility tab of the Shortcut

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