Technical FAQs

Ask a Question

Smart-UPS Cloud Connection Card – Configure MTP Settings

Issue:
To interact with the Media Transfer Protocol (MTP) USB interface on your Smart-UPS Cloud Connection Card, you must follow the steps below to successfully update its driver.

Product Line:
Smart-UPS Cloud Connection Card (AP9649)


Environment:
Windows 10.

Resolution:

Follow the steps below to configure your MTP settings:

1. Insert your Smart-UPS Cloud Connection Card into the SmartSlot in your Smart-UPS device.
2. Connect the USB console cable from the SmartConnect Card to the USB port on your PC. NOTE: Use the USB cable that is included in the box of your Smart-UPS Cloud Connection Card.



3. Open Device Manager on your PC, and click on “Other devices.” “MTP” will display a warning symbol next to it.
4. Right-click “MTP” and click “Update driver.”
5. Select “Browse my computer for driver software.”
6. Select “Let me pick from a list of available drivers on my computer.”
7. Click “Show All Devices” and click “Next.”
8. Select “(Standard MTP Device)” as the Manufacturer, and “MTP Device” as the Model.
9. Click “Next” to finish the configuration.
Was this helpful?
What can we do to improve the information ?