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How to resolve a camera issue on the Microsoft Surface Pro when using EcoStruxure Augmented Operator Advisor

Published date: 13 August 2019

Issue:
When using the EcoStruxure Augmented Operator Advisor app on a Microsoft Surface Pro, the front and rear cameras do not work.

Product Line:
EcoStruxure Augmented Operator Advisor

Resolution:
When the camera on the Microsoft Surface Pro cannot be accessed by the EcoStruxure Augmented Operator Advisor app, ensure the following:

1) Windows 10 Build 1803 or later is installed on the tablet.
2) Microsoft Visual Studio C++ 2015 is installed on the tablet: https://www.microsoft.com/en-US/download/details.aspx?id=48145

 

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